Money-Back Guarantee

At IPTVS.AE, customer satisfaction is our top priority. We stand behind the quality of our IPTV service, which is why we offer a 7-day money-back guarantee on all subscription plans.

If you are not completely satisfied with our service for any reason, you can request a full refund within 7 days of purchase — no questions asked.

Refund Policy Details

Eligibility for Refunds

To qualify for a refund, you must submit your request within 7 days from the date of purchase. Refund requests made after this period will not be accepted.

How to Request a Refund

You can request a refund by contacting our support team through any of the following methods:

  • Email: contact@iptvs.ae (include your order details and reason for refund)
  • Contact Page: Submit a request through our website
  • WhatsApp: Message us at +1 304-618-5568

Refund Processing

Once your refund request is approved, we will process it within 5–7 business days. The refund will be issued to the same payment method you used for your purchase. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

Exceptions

While we aim to ensure a smooth experience for all customers, refunds may not be issued in the following cases:

  • Evidence of service abuse or violation of our Terms of Service
  • Special promotions or discounted subscriptions with custom refund conditions (clearly stated at purchase)
  • Reseller accounts and business packages, which may have separate refund terms